1. Return Eligibility
We accept return requests only for eligible products that meet the following conditions:
- The return request must be raised within 7 days of successful delivery.
- The product must be unused, unwashed, and undamaged.
- All original tags, labels, and packaging must be intact.
- The product must be returned in its original condition.
- A valid proof of purchase or order number must be provided.
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
Returns or exchanges will not be accepted in the following cases:
- Products that have been worn or used.
- Washed or damaged products.
- Products with missing tags or original packaging.
- Products with perfume, deodorant, makeup stains, or any other marks.
- Products altered or modified after delivery.
- Free gifts, promotional items, or clearance sale products (unless damaged or defective).
- Products marked as "Non-Returnable" on the product page.
3. Exchange Policy
Eligible products may be exchanged for:
- Size Exchange
- Replacement for a damaged or defective product
- Incorrect product received
Exchange requests must be submitted within 7 days of delivery and are subject to product availability.
If the requested size is unavailable, a refund or store credit may be offered at our discretion.
4. Damaged, Defective, or Wrong Product
If you receive:
- A damaged product
- A defective product
- An incorrect item
- A product with missing parts
Please contact our customer support within 48 hours of delivery with clear photographs and your order details.
After verification, we will arrange a replacement, exchange, or refund, as applicable.
5. Refund Policy
Refunds are processed only after the returned product has been received and successfully inspected by our quality team.
If approved, refunds will be initiated to the original payment method.
Depending on your payment provider or bank, the refund may take 5–10 business days to reflect in your account.
Shipping charges, COD charges (if applicable), and other service fees may not be refundable unless the return is due to our error.
6. Return Pickup
Where return pickup service is available, we will arrange the pickup through our courier partner.
If pickup service is unavailable in your area, you may be requested to self-ship the product to the address provided by our customer support team.
Products must be securely packed to avoid damage during transit.
7. Cancellation of Orders
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Refund Policy.
8. Refund Rejection
We reserve the right to reject any return, exchange, or refund request if:
- The product fails our quality inspection.
- The return request is made after the allowed period.
- The product has been used, washed, altered, or damaged by the customer.
- Required proof of purchase is not provided.
- The product is not eligible under this policy.
9. Changes to this Policy
No Caption reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any updates will become effective immediately upon publication on this website.
10. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us.
No Caption
Website: nocaption.in
Email: ak6198830@gmail.com
Instagram: @nocaption.in
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)