1. Customer Order Cancellation
Customers may request cancellation of an order only before it has been shipped.
Once the order has been packed, dispatched, or handed over to our courier partner, it cannot be cancelled.
To request a cancellation, please contact our customer support as soon as possible with your Order ID.
2. Cancellation by No Caption
No Caption reserves the right to cancel any order under the following circumstances:
- Product is out of stock.
- Incorrect pricing or product information.
- Payment could not be verified.
- Suspected fraudulent or unauthorized transaction.
- Incorrect or incomplete shipping details.
- Delivery location is not serviceable.
- Any unforeseen operational or technical issue.
If an order is cancelled by No Caption after payment has been successfully received, a full refund will be initiated.
3. Refund for Cancelled Orders
If your cancellation request is approved before shipment:
- The order will be cancelled.
- A refund will be initiated to the original payment method.
- Refund processing may take 5–10 business days, depending on your bank or payment provider.
If payment was not successfully completed, no refund will be applicable.
4. Orders Already Shipped
Once an order has been shipped or handed over to the courier partner, cancellation is no longer possible.
If eligible, you may request a return or exchange after delivery in accordance with our Return & Refund Policy.
5. Cancellation of Promotional Orders
Orders placed during special promotions, clearance sales, limited-time offers, or festive campaigns may be subject to additional cancellation restrictions.
Such restrictions, if any, will be mentioned on the respective product or offer page.
6. Failure to Accept Delivery
If a customer refuses delivery without a valid reason or repeatedly fails to accept the shipment, No Caption reserves the right to:
- Cancel future orders.
- Restrict Cash on Delivery (COD), if applicable.
- Recover applicable shipping or handling charges where permitted.
7. Changes to this Policy
No Caption reserves the right to modify or update this Cancellation Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this website.
8. Contact Us
If you have any questions regarding order cancellations, please contact us.
No Caption
Website: nocaption.in
Email: ak6198830@gmail.com
Instagram: @nocaption.in
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)